The secCloud customer portal is a web powered user interface that allows you to control your security systems using any web connected device. The following features are included in your subscription:
- Remote access – Use the secCloud portal on your desktop or download and use the Smartphone App so you can log-in to your system from anywhere, at any time.
- Remote control – You can open doors, arm the alarm, or turn on lights remotely using the Smartphone App or secCloud Portal on your desktop.
- Managed Cloud server – You will have no IT hassles as the cloud server is managed, secured and upgraded by our team. You will also save costs as there is no need for expensive onsite servers and software.
- Future proof – The application software is always kept up-to-date by us on the cloud server.
- Data Integration Management: Where booking system software is integrated into secCloud we work with the software vendor to ensure the integration is robust.
- Telephone & remote support: You can call us to discuss queries about your secCloud installation and we can log-in remotely to understand and resolve any issues.
- Ongoing training: If you are unsure about how to use the secCloud system, we are here to assist with your ongoing training needs. Using remote desktop software we can log-in remotely and deliver training in a timely manner.
- Programming changes – If you need to make changes to how the site needs to operate in relation to access control, security or building automation, we will log-in and make changes to the programming to ensure the system works as you need it to.
- System health check – Each business day we examine the status of the security controllers. Where we find issues with performance or connectivity, we will troubleshoot the issues remotely. If the system requires onsite service, we will escalate the issue to you and attend the site.
